Your frequently asked privacy questions answered
We collect your full name, date of birth, email address, phone number, country and preferred payment method during registration. This information is required to verify your identity, secure your account and process deposits via DANA, OVO, GoPay or QRIS.
Personal account details are deleted within 30 days of your closure request. Transaction records and withdrawal history are kept only if local law requires it. You can request immediate deletion by contacting our support team via email or live chat.
No. Your payment information is only shared with our payment processors — DANA, OVO, GoPay and QRIS — to process your deposits and withdrawals. We never sell or rent your data to third parties or marketing networks.
Yes. Log into your account, go to Settings > Privacy and select Download My Data. You'll receive a complete export of your profile, account history and transaction records within five business days.
All data is encrypted using SSL technology. Your login credentials are hashed and never stored as plain text. We monitor account activity for unusual logins and alert you immediately if suspicious access is detected.
In the unlikely event of a breach, we notify affected users immediately via email and provide guidance on account recovery. We work with local authorities where required and follow incident protocols set by local data protection regulations.
Yes. Request permanent account deletion in Settings > Account > Close Account, or email our support team. We'll verify your identity and process deletion within two business days. Transaction records are retained only where local law requires.
