Frequently asked questions about legal terms and access
Go to the login page and tap Forgot Password. We send a reset link to your registered email. Click the link, set a new password and log in. If you do not receive the email within 10 minutes, check your spam folder or contact live chat. Players in Jakarta and across Indonesia use the same reset flow on desktop and mobile.
Once you request a withdrawal, we verify your account details against deposit records within 24 hours. Funds are sent to your payment method — DANA, OVO, GoPay or QRIS — within one to three business days. You receive a confirmation email with the transaction ID so you can track it in your bank app.
Yes. Log into your account, go to Settings > Privacy and select Download My Data. We send a file with your profile, transaction history and payment details. You can also request deletion of your account, though we retain records where local law requires it.
Contact support immediately with your account email and the transaction ID. We freeze the account pending investigation. If the transaction is confirmed as unauthorized, we reverse it within five business days and return funds to your payment method. Do not share your password with anyone.
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Deposits and withdrawals are final once processed. Disputes about a game outcome or a bet are reviewed by our operations team within two business days. We provide game logs showing every action. If an error is confirmed on our side, we reverse the affected transaction and restore your balance.
Go to Settings > Close Account and confirm. Any pending withdrawals are processed first. Your account cannot be reopened after closure, but we retain your data per legal retention rules. You may create a new account later using a different email address where local law permits.
